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Refund & Cancellation Policy

Last updated: 11 July 2026

Subscriptions (Creator, Pro)

Cancel anytime from the plan menu in the editor — no questions asked. Cancellation stops future charges and you keep full access until the end of the period you already paid for. Payments already made for a started billing period are not refunded, except where required by law or when the service was materially unavailable.

Lifetime plan

The Lifetime plan comes with a 7-day money-back guarantee: if it isn’t for you, email us within 7 days of purchase for a full refund. After 7 days the purchase is final.

Failed or double charges

If you were charged and did not receive plan benefits (for example a payment succeeded but your plan did not activate), contact us — verified cases are refunded in full or credited, your choice.

How refunds are paid

Refunds go back to the original payment method via Razorpay, typically within 5–7 working days of approval.

How to reach us

Email support@captioncandy.com from your account email with the payment id (visible in your Razorpay receipt).