Last updated: 11 July 2026
The fastest way to reach us is email: support@captioncandy.com
Include the email you sign in with and, for billing issues, the payment id from your Razorpay receipt. We aim to reply within 2 business days.
Billing state (plan, minutes left, renewal date) is shown in the editor under the plan button. A payment that just completed can take a minute or two to reflect — the plan updates automatically once the payment provider confirms it.