Última actualización: 3 de octubre de 2026
Editing and rendering happen on your device. If a video fails to import or play, we may automatically upload a private copy and technical error details to investigate the problem. To produce captions we extract the audio and send it to our third-party transcription providers. The audio is used to return the words and is not stored by us.
Datos de cuenta. Al iniciar sesión con Google guardamos tu correo, nombre e identificador de usuario mediante Supabase, nuestro proveedor de autenticación y base de datos. Datos de uso. Guardamos los minutos de transcripción usados, el plan, las invitaciones y los cupones canjeados para gestionar cuotas y facturación. Datos de pago. Razorpay procesa los pagos. Guardamos sus identificadores, importes y estados. Nunca vemos los datos de tu tarjeta ni de UPI.
When automatic diagnostics are enabled, a failed video may be sent to private Cloudflare R2 storage together with your account user ID, project ID, browser details, file size and type, and playback error information. These copies help us reproduce and fix failures. They are not public, are not sent to advertising providers, and are retained until manually deleted after investigation. Files that cannot be read or exceed the diagnostic size limit cannot be collected. Successful videos are not uploaded by this diagnostic mechanism.
En las visitas al sitio de producción, la analítica del producto, las grabaciones de sesión y la medición publicitaria se cargan automáticamente para entender el uso del producto y mejorar la interfaz. El texto normal de la interfaz y los controles sin contenido son visibles en las grabaciones. Las contraseñas, la identidad de la cuenta, los nombres de proyectos y los subtítulos escritos por el usuario permanecen ocultos, y no grabamos el vídeo renderizado ni el lienzo de subtítulos. Microsoft Clarity también oculta todos los valores de campos y menús desplegables. Los eventos de interés en precios no son compras ni suscripciones por correo.
La aplicación usa almacenamiento del navegador (caché, almacenamiento local y OPFS) para modelos, proyectos en curso y preferencias. Borrar los datos del sitio los elimina.
The Android app stores projects, imported media, captions and finished export copies in app-private storage. These local files are excluded from Android cloud backup and device transfer. Keep finished videos outside the app before uninstalling or changing phones. Account minutes and Google Play purchases are reconciled with our server and Google Play; the local purchase retry cache is not the source of your balance. Google Play processes Android purchases, and we receive purchase tokens and product and transaction details to verify them.
In production Android builds, Sentry and Firebase Crashlytics receive crash and error diagnostics, app/build information and a signed-in account ID. Crash reporting stays enabled when you turn off Share usage data. Product events through PostHog and session recordings through Microsoft Clarity follow that switch, which is enabled by default. The mobile app applies masking to the entire recorded interface and sends no account identifier to Clarity. PostHog associates enabled product analytics with your account ID. Firebase Cloud Messaging uses a device token for push notifications; our backend associates that token with your signed-in account. Notification permission is controlled by Android. These mobile services are separate from the browser analytics and advertising measurement described above.
Supabase (authentication, database), Razorpay (payments), Google (sign-in), PostHog and Microsoft Clarity (product analytics and session recording, to understand how the app is used and improve it), Meta (an advertising pixel that reports page views and whether you signed up, so we can measure our ads; it never receives your email, name or video), and Cloudflare R2 (private failed-video troubleshooting copies), and content delivery networks that serve the app’s code and fonts. Each receives only what is technically necessary for its role. Video contents are not sent to analytics or advertising providers.
Puedes solicitar una copia o eliminación de tus datos de cuenta en cualquier momento. Escribe a support@lumacaption.com desde el correo de tu cuenta y lo tramitaremos en un plazo de 30 días. Eliminar la cuenta borra perfil, permisos, historial de uso e invitaciones; conservamos los pagos cuando lo exige la normativa fiscal.
Preguntas sobre esta política: support@lumacaption.com.